Service Desk Personnel || Contract || Onsite- Nashville, TN.

INFO ORIGIN INC•Nashville, TN

3d•$25 - $30•Onsite

About The Position

This is a contract position for Service Desk Personnel located onsite in Nashville, TN. The role involves handling a significant call volume, managing various IT systems, and providing remote and hardware support.

Requirements

Must be able to lift at least 50 pounds.
People/Customer Service skills required.
Active Directory Management.
Able to navigate Different OUs.
Able to look up attributes.
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment.
Video Conferencing support (Cisco WebEx, MS Teams, Cisco Presence).
Network troubleshooting (Internal vs external, VPN, LTE, Wifi).
Application Troubleshooting (Account permission, Compatibility settings, Browser vs installed).
Remote support (MSRA, RDP, TEAMs, Webex).
Hardware Deployment.
ServiceNow ticket management and assignment.

Nice To Haves

IT Call Center Experience preferred.

Responsibilities

Handle call volume of up to 30 calls per day.
Perform Printer Administration and Troubleshooting (Server Print Queue, and local Queues).
Perform Active Directory Management, including navigating different OUs, looking up attributes, resetting passwords, and unlocking accounts.
Provide iOS Management, Support, and Deployment, including setting up new phones/Ipads, resetting iTunes accounts, resetting network settings, and backing up/restoring device data.
Support Video Conferencing solutions such as Cisco WebEx, MS Teams, and Cisco Presence.
Perform Network troubleshooting, including internal vs external issues, VPN, LTE, and Wifi.
Troubleshoot applications, including account permissions, compatibility settings, and browser vs installed issues.
Provide Remote support using MSRA, RDP, TEAMs, and Webex.
Perform Hardware Deployment.
Manage tickets using ServiceNow, including ticket management and assignment.