Service Desk / Desktop Support Technician
About The Position
Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities: 1. Desktop / service-side support needs as they arise. 2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional. 3. Assistance with various projects including replacement of company cell phones and migration to a newer mobile device management system.
Requirements
- Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
- Experience building out (imaging) and deploying desktops/laptops.
- Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
- Experience leading small projects with minimal guidance and supervision.
Nice To Haves
- Very strong customer service and communication skills.
- Detail-oriented.
- Willing/able to follow established processes and procedures.
- Customer Service
- Work ethic/work attitude
- Service orientation
- Ability and willingness to learn
- Communication and teamwork
- Courage
Responsibilities
- Desktop / service-side support needs as they arise.
- Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
- Assistance with various projects including replacement of company cell phones and migration to a newer mobile device management system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
