IT Desktop/ Service Desk Technician

Triplenet Technologies • Everett, WA

6d • Onsite

About The Position

This position will be involved in supporting end-user technology, including applications and several infrastructure components, within a Windows network environment. The primary focus will be Service Desk support, particularly during a large effort to retrofit individual workspaces with conferencing capabilities. The environment consists of 85% virtual desktops and 15% physical desktops. The role also includes end-to-end laptop imaging and deployment, which involves working directly with end-users to migrate settings, install custom applications, and ensure full laptop functionality. Other desktop and service-side support needs will also be addressed as they arise.

Requirements

• Experience working in a Service Desk environment addressing end-user software and hardware issues.
• Experience building out (imaging) and deploying laptops.
• Experience working with Windows 10.
• Experience with Microsoft Office 365 technologies.
• Experience with Windows networking in a complex, fast-paced multi-user environment.
• Very strong customer service and communication skills.
• Detail-oriented.
• Willing and able to follow established processes and procedures.

Responsibilities

• Provide Service Desk support for end-user technology, including applications and infrastructure components.
• Support the retrofit of individual workspaces with conferencing capabilities.
• Perform end-to-end laptop imaging and deployment, including user migration and application installation.
• Address and resolve end-user software and hardware issues.
• Provide other desktop and service-side support as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed