Service Desk Associate

Weis Markets•Owings Mills, MD

23h•$15 - $22

About The Position

The Service Desk Associate provides customer service at the store service desk and front end. The role includes answering questions and calls, making intercom pages, handling transactions, processing refunds and exchanges, operating checkout equipment, and following company, legal, cash-handling, and store-compliance procedures. The associate helps keep the desk clean and organized, stays knowledgeable about store layout and promotions, and cooperates with coworkers and supervisors to support the department and store. Other duties may be assigned by management. No prior experience is required. Applicants must have completed or be working toward a high school diploma or GED and be able to perform the essential duties satisfactorily, with or without accommodation. The hourly rate starts at $15.00 and goes up to $22.00.

Requirements

Completed or working toward a high school diploma or GED.
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without accommodation.

Responsibilities

Greet customers cheerfully, answer questions, and contact management or department associates when needed to resolve issues.
Open or close the Service Desk depending on the shift; answer incoming calls and make intercom pages.
Complete lottery, bill-pay, and Western Union transactions in accordance with company and legal requirements.
Follow company and legal guidelines for tobacco and alcohol sales.
Process refunds and exchanges according to company policy and communicate pricing, quality, and other concerns to appropriate managers or associates.
Keep the desk area clean and organized and complete logs required for store compliance.
Operate front-end scanning equipment and the register; complete checkout procedures, bag merchandise efficiently, and place it in customers’ carts.
Handle cash, checks, debit and credit slips, and coupons; follow security and cash-drawer accounting procedures and avoid excessive overages or shortages.
Maintain knowledge of store layout, weekly ads, advertised and in-store specials, and promotions to answer customer questions, support suggestive selling, and ring up merchandise accurately.
Cooperate with coworkers and supervisors to support smooth department and store operations and continuously improve job performance.
Complete other staff duties as required by management.