Service Desk Analyst - IT
About The Position
Hudson Automotive Group is looking for an accomplished and talented Service Desk Analyst to join our growing IT team. Your duties will include managing Hudson’s IT Service Management platform including Incident, Problem and Change Management as well as maintaining the service catalog and asset inventory. You will monitor incoming and active incidents and requests and engage in high severity incidents and provide updates to company leadership. Hudson Automotive, a 3rd generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it’s time to shift your career into gear with Hudson Automotive! What we offer: Continuous Employee Professional development (Hudson Academy) Onsite position - Charleston (Corp HQ on Daniel Island) Medical, Dental, Vision, and Life Insurance 401k Paid Time Off/Vacation/Holidays Paid Training Employee discounts on products & services Who are we looking for? Highly qualified service desk analyst to provide top-tier support to internal and external IT clients and systems. Energetic team player with a comprehensive and up-to-date understanding of computer hardware and software. Self-Motivated individual with familiarity of IT Service Management frameworks such as ITIL. Qualifications:
Requirements
- An associate or bachelor's degree in computer science, information systems or a related field.
- A minimum of two years of experience working in end-user support and IT performance analysis role.
- Proficiency in ITSM concepts and software.
- Outstanding analytical and problem-solving abilities.
- Advanced interpersonal, communication and teamwork abilities.
- Excellent time-management and organizational skills.
- Familiarity with IT Service Management frameworks such as ITIL
- comprehensive and up-to-date understanding of computer hardware and software
Nice To Haves
- Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management (preferred).
Responsibilities
- managing Hudson’s IT Service Management platform including Incident, Problem and Change Management
- maintaining the service catalog and asset inventory
- monitor incoming and active incidents and requests
- engage in high severity incidents and provide updates to company leadership
Benefits
- Continuous Employee Professional development (Hudson Academy)
- Medical, Dental, Vision, and Life Insurance
- 401k
- Paid Time Off/Vacation/Holidays
- Paid Training
- Employee discounts on products & services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
