IT Service Desk Analyst

Wright-Patt Credit Union • Beavercreek, OH

1d • $23 - $27 • Onsite

About The Position

The IT Service Desk Analyst has the responsibility of responding to service requests via phone, email, etc., identifying/confirming Partner-Employee information, and creating service tickets with clear and thorough documentation. The position is also responsible for providing first level troubleshooting and problem resolution.

Requirements

• Respond to service requests via phone, email, etc.
• Identify/confirm Partner-Employee information
• Create service tickets with clear and thorough documentation
• Provide first level troubleshooting and problem resolution
• Perform basic technical support for all PC peripherals
• Facilitate PC and peripheral product procurement/repair
• Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed
• Report gaps in policies, procedures, and operating controls to leadership
• Support the Project Management Office (PMO) on IT related projects as assigned

Responsibilities

• Answering and responding to Service Desk calls, emails and Portal tickets from internal Partner-Employees.
• Performing basic technical support for all PC peripherals.
• Facilitating some, PC and peripheral product procurement/repair. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Report gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
• Support the Project Management Office (PMO) on IT related projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed