Senior IT Service Desk Analyst (IT)

Infleqtion•Louisville, CO

5h•$75,000 - $90,000•Onsite

About The Position

Infleqtion is seeking an experienced, customer-focused Senior IT Service Desk Analyst to provide advanced cross-platform technical support and serve as the primary white-glove support lead for the Executive Leadership Team. This senior individual contributor will resolve complex escalations, support business and engineering environments, coordinate high-impact incidents, and improve service quality through documentation, automation, and knowledge sharing. The ideal candidate combines broad technical expertise with discretion, sound judgment, calm communication, and end-to-end ownership.

Requirements

Five or more years of progressively responsible IT support experience, including senior service desk, Tier 2, desktop support, or equivalent technical work.
Demonstrated experience providing discreet, high-touch support to executives or other high-visibility users.
Advanced Windows and Ubuntu/Linux endpoint support experience, with working macOS and mobile-device support experience.
Hands-on Linux skills covering command-line troubleshooting, packages, permissions, services, logs, filesystems, networking, SSH, kernels, boot recovery, drivers, WSL, and dual-boot systems.
Experience supporting Microsoft 365, Active Directory or Entra ID, identity and access, MFA, SSO, endpoint management, file collaboration, email, calendars, VPN, DNS, and certificates.
Experience supporting specialized business, engineering, scientific, or laboratory applications and equipment.
Experience using ITSM, remote-support, endpoint-management, mobile-device-management, monitoring, and asset-management platforms.
Strong troubleshooting, documentation, prioritization, customer-service, and technical communication skills.

Nice To Haves

Experience with PowerShell, Bash, Python, APIs, or support-process automation.
Familiarity with virtualization, Hyper-V, development environments, source-control platforms, and remote Linux administration.
Experience supporting meeting-room technology, telephony, international travel, and multiple office locations.
Experience in an export-controlled, research, laboratory, engineering, or manufacturing environment.
Relevant certifications such as ITIL Foundation, Microsoft, Linux+, RHCSA, LPIC, HDI, CompTIA Network+, Security+, or equivalent demonstrated expertise.

Responsibilities

Serve as the senior service desk escalation point and primary white-glove ELT support lead, anticipating meeting, travel, calendar, device, connectivity, and access needs.
Support Windows, Ubuntu/Linux, macOS, mobile devices, telephony, and company-managed endpoints; provision laptops, loaners, peripherals, engineering workstations, and lab computers.
Troubleshoot Ubuntu/Linux, WSL, dual-boot systems, GRUB, kernels, Secure Boot, drivers, Bash, SSH, packages, permissions, DNS, VPN, remote access, displays, docks, and application licensing.
Administer approved Active Directory, Microsoft Entra ID, Microsoft 365, Exchange, Outlook, Teams, SharePoint, OneDrive, mailbox, calendar, distribution-group, password-management, MFA, SSO, licensing, and permission requests.
Resolve network, Wi-Fi, DNS, DHCP, VPN, certificate, remote-access, and connectivity issues across supported operating systems and company locations.
Install and troubleshoot business, engineering, scientific, development, and laboratory applications, including administrative approvals, dependencies, specialized drivers, license services, and vendor coordination.
Support hardware, printers, scanners, meeting rooms, audiovisual systems, cameras, displays, docks, USB and serial devices, laboratory peripherals, and other technical equipment.
Triage phishing, quarantined email, suspicious activity, endpoint-security issues, encryption, and access concerns while following security and change controls.
Coordinate onboarding, offboarding, equipment assignment, account readiness, software access, employee changes, hardware replacement, warranty, recovery, and asset-return activities.
Coordinate service desk response during high-impact incidents; document business impact, evidence, actions, workarounds, escalation needs, and verified restoration.
Maintain complete ticket records, knowledge articles, build procedures, runbooks, and known fixes; identify recurring issues and opportunities for standardization, scripting, automation, and self-service.
Serve as a technical resource for other service desk staff and share practical cross-platform troubleshooting knowledge.