IT Service Desk Analyst
About The Position
AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Requirements
- Enjoy being part of a team that makes a difference.
- Excellent interpersonal and customer service skills.
- Ability to manage time effectively and to be motivated and reliable.
- Analytical thinking and judgment.
- Attention to detail.
- Basic computer skills including familiarity with Windows & MS Office products.
- Excellent oral communications is a must.
Nice To Haves
- ServiceNow Software experience a plus.
- Knowledge of ITIL service delivery framework an asset.
- Having a personal vehicle is preferred
Responsibilities
- Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.
- Log all incidents and create tickets with complete and pertinent documentation.
- Answer phones, dispatch queue and emails.
- Triage, first level support, password resets, basic troubleshooting and user instructions.
- Complete employee onboarding and offboarding tasks quickly and accurately.
- Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.
- Alert management when necessary for high visibility and critical issues.
- Document resolutions and update knowledge base.
- Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.
- Assist with PC Builds, shipping and receiving as needed.
- Some on site work required as needed
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
