IT Service Desk Analyst

Barry-Wehmiller•Clayton, MO

1d•Onsite

About The Position

BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine deep domain expertise in the manufacturing environment with an approach that is built to serve the dynamic needs of our clients. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Who You’ll Work With You will join one of our 45 offices in the US, be part of a committed team of over 1500 professionals, and work in teams and directly with our clients doing work that is shaping the world around us. You will be welcomed into a rapidly growing business and team and empowered to make an impact. You will be valued, care for, and challenged on your path to becoming a world-class professional consultant and surrounded by leaders who are committed to creating an environment that enables you to realize your own success and fulfillment. When you join Design Group as a Service Desk Analyst, you are joining a team that will challenge you and position you for growth. In this role, you will work with a team of industry experts to help the world’s leading companies solve their most difficult problems. You will partner with seasoned leaders, technical specialists, and subject matter experts to deliver the highest quality solutions to our clients with consistency and accuracy.

Requirements

A minimum of 5 years of experience providing PC support in a corporate environment
Knowledge of PC repairs and PC builds
PC configuration/troubleshooting skills
The ability to identify potential process improvement
Strong communication, interpersonal, analytical, and organizational skills
The ability to work with minimal supervision and successfully execute multiple project responsibilities
Ability to go to the Roseville CA office as needed.
A willingness to travel to support additional offices, and for training, seminars, forums, and conventions

Nice To Haves

An associate’s or bachelor’s degree (preferred)
CompTIA A+ Certification or a Microsoft MCP Certification (preferred)
Training in Microsoft Office and Windows Operating Systems (preferred)

Responsibilities

Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
Diagnose client requests and determine the course of action for resolution or escalation
Create and maintain user network accounts and login scripts
Provide new user orientation
Utilize KACE to support the service desk environment and lead KACE system management
Identify IT automation and self-service options
Provide clear, customer-focused communication
Successfully execute multiple project responsibilities
Make an impact day-to-day with your skills and expertise, strengthening that relationship with our clients and team