Service Desk Analyst
ADP TEST-LMS DR2-DONT USE•Florham Park, NJ
•$1 - $1•Onsite
About The Position
We're looking for a motivated Service Desk Analyst to join our team in Florham Park, NJ! In this role, you'll be the first point of contact for technical support, helping users resolve issues quickly and efficiently. If you're passionate about technology and delivering exceptional customer service, this is the opportunity for you.
Requirements
- 1+ years of experience in a help desk, service desk, or IT support role
- Proficiency in troubleshooting Windows OS, Microsoft 365, and common business applications
- Experience with ITSM tools such as ServiceNow, Jira, or similar platforms
- Strong understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Excellent verbal and written communication skills
- Customer-focused mindset with strong problem-solving abilities
Nice To Haves
- CompTIA A+, ITIL Foundation, or similar certification is a plus
Responsibilities
- Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network issues in a timely manner
- Log, track, and manage incidents and service requests using an ITSM ticketing platform
- Escalate unresolved issues to appropriate Level 2 or Level 3 support teams
- Provide clear and professional communication to users throughout the resolution process
- Assist with user account management, password resets, and access provisioning
- Document solutions and contribute to the internal knowledge base
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
