Service Desk Analyst
About The Position
This position will function as a highly skilled Service Support Specialist with specific responsibilities that include: Understanding of Desktop Support and Services. Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management. Uses creativity and innovation to automate and streamline processes and procedures. Understands customer support, likes to work with people and can ensure that the customer is satisfied. Ability to troubleshoot in a high-level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM. Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
Requirements
- Demonstrate competence/experience in specific area(s) of project assignment.
- Documented experience for review and verification.
- Pre-screen candidates to ensure compliance.
- Strong communication/ leadership skills.
- Strong influence, collaboration and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Excellent oral and written skills.
- Strong meeting and work session facilitation skills.
- Ability to work independently and as part of a team.
- Ability to manage time and resources to meet assigned deadlines.
- Strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Excellent organizational skills.
- Proven analytical, planning, problem solving, and decision-making skills.
- Knowledgeable in the English language/speak clearly and understandably using the English language.
- Willing and able to interview in person.
- Able to pass an FBI background check.
Nice To Haves
- Understanding of customer support, likes to work with people.
Responsibilities
- Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
- Function as a highly skilled Service Support Specialist.
- Understand Desktop Support and Services.
- Understand Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
- Use creativity and innovation to automate and streamline processes and procedures.
- Ensure customer satisfaction.
- Troubleshoot in a high-level systematic way.
- Identify symptoms and research causes.
- Understand the process to test and implement changes in production.
- Understand basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
- Work with SCCM version 2012.
- Show others how to use tools like SCCM.
- Script with PowerShell 3.0 or above, including validation, editing, input and output, and automation to production systems, specifically Active Directory.
- Learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
