Service Desk Analyst

Community Health Network • Indianapolis, IN

2d

About The Position

The Service Desk Analyst provides superior customer service to customers in an ever-growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate, and accurately diagnose details of a service need in the tracking system.

Requirements

• High school diploma or GED required.
• Two (2) or more years of experience in customer service or experience providing technical support to end users.
• Ability to adapt to a variety of situations, changes, and new learnings.
• Desire to be helpful in ANY situation, technical or non-technical.
• Knowledge of industry-standard concepts, practices, and procedures within the Service Desk or Help Desk field.
• Communicate effectively with customers, fellow staff, and partners in verbal and written form.

Responsibilities

• Answer calls
• Document help tickets
• Provide solutions
• Capture, translate, and accurately diagnose details of a service need in the tracking system
• Diagnose and solve system inquiries and error reports daily

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED