Service Desk Analyst (6-Month Contract)

CBI Home Health • Toronto, ON

1d • CA$48,000 - CA$58,000 • Onsite

About The Position

CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. CBI Home Health is looking to hire a temporary Service Desk Analyst in Ontario.

Requirements

• 2-3 years IT Service Desk Experience.
• Strong Technical or Governance and Compliance understanding.
• Excellent verbal and written communications, interpersonal skills and political acuity.
• Proven to work well alone and in a group setting.
• Well-reasoned, logical approach to problem-solving.
• Strong communications and interpersonal skills.
• Superior Time Management.
• Ability to change & move quickly.
• Bachelor’s degree, College degree (or equivalent experience) in technology or related field.
• ITIL V4 Foundation.

Nice To Haves

• Understanding & ability to speak and write in French considered an asset.

Responsibilities

• Provide frontline IT support for end users via phone, chat, and ticketing system.
• Diagnose and resolve hardware, software, network, and account-related issues.
• Install, configure, and support approved applications, devices, and peripherals.
• Manage user accounts, including password resets, access changes, and onboarding.
• Log, track, and resolve incidents and service requests within SLA targets.
• Deliver high-quality customer service with a focus on First Call Resolution.
• Escalate complex issues to appropriate technical teams when required.
• Perform IT asset management, including assignment, tracking, and decommissioning.
• Maintain accurate documentation of tickets, resolutions, and user interactions.
• Adhere to ITIL processes, privacy requirements, and health & safety standards.

Benefits

• Reward and recognition programs, including earned-wage access through our partnership with ZayZoon.
• Comprehensive Benefit and Retirement packages.
• Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc.
• Employee Assistance Program.
• Paid orientation, training and development with opportunities to grow your career.
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree