Service Desk Analyst
Parasol Alliance•Fort Wayne, IN
•Hybrid
About The Position
Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.
Requirements
- At least three years of level one support in an enterprise environment is required.
- Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
- Excellent communication and customer service skills are required.
- The position is largely self-motivated and self-structured.
- The right candidate will be driven to be challenged and to succeed.
Nice To Haves
- Healthcare experience preferred; long-term healthcare support experience is a plus.
Responsibilities
- Level 1 support for all client tickets.
- Level 2 support when possible by ability.
- Onsite support of hardware and software.
- Vendor contact as required to resolve tickets.
- Ticket resolution as per the client service level agreement.
- Detailed documentation within service tickets on issue steps and resolution.
- Excellent customer service on the phone, via email and in person.
- Ability to follow company process and procedures.
- Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.
Benefits
- Cell phone/internet reimbursement
- Medical, dental, vision, and 401K
- Responsible paid time off
- Certification reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
