Service Desk Analyst

TEKsystems•Minneapolis, MN

1d•$18 - $20•Remote

About The Position

This role involves resolving incidents and more complex work orders for IT Users remotely through all intake methods. The analyst will also assist Incident Management and the EOC with notification and resolution during system/application outages, and resolve work orders following documented steps and training. Other duties as assigned.

Requirements

Help desk
Support
Help desk support
Troubleshooting
Service desk
Customer service
Technical support
Windows 10
Active directory
Strong Verbal and written communication skills
Problem solving skills
Excellent customer service and interpersonal skills.
Basic ability to work independently and manage one’s time.
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Knowledge of commonly used IT concepts, practices and procedures

Nice To Haves

IT Customer Service Experience
Ticket Tracking System Experience

Responsibilities

Resolve incidents and more complex work orders for our IT Users remotely through all intake methods.
Assist Incident Management and the EOC with notification and resolution during system/application outages.
Resolve work orders following documented steps and training.
Other duties as assigned.