Service Desk Analyst

Global Data Consultants•Chambersburg, PA

20d•Remote

About The Position

GDC IT Solutions is currently seeking a fully remote Service Desk Analyst. This role is fully remote, however candidates must live in PA or near PA state line so that they can travel in to PA to complete the clearances at a state designated location. Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.

Requirements

Strong Customer Service Skills.
Exceptional Interpersonal, verbal, and written communication skills.
Great active listening skills.
A patient and empathetic attitude.
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments.
Phone skills, including familiarity with complex or multi-line phone systems

Nice To Haves

At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment
Prior experience with ability to handle 30-40 service calls a day
Strong Customer Service experience.

Responsibilities

Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Guide callers through troubleshooting, navigating the company site, or using products or services.
Collaborate with other call-center professionals to improve customer service.
Accurately document all service calls within the prescribed call tracking mechanism.
Support both technical and non-technical end users.
Escalate advanced issues to the appropriate team member.