Service Desk Analyst
About The Position
The Service Desk Analyst will be responsible for responding to customer service requests received via phone or E-mail, documenting and logging all support requests, and utilizing remote control utilities to provide remote technical support. This role requires excellent customer service, communication, and problem-solving skills, with a strong attention to detail. The analyst will also research questions using available resources, provide end-users with updates on inquiries, and follow up to ensure problem resolution and customer satisfaction. Experience with Microsoft Operating Systems and Office products is essential.
Requirements
- 1+ years of service desk/support experience
- Candidate must possess superior customer service skills.
- Possess excellent written and verbal communication skills.
- Demonstrate good judgment and strong attention to detail.
- Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
- Willing to work shifts to accommodate coverage needs.
Nice To Haves
- Service Desk experience required.
- Experience in providing high-level customer service.
- Knowledge of Track It System.
- Ability to work in a team environment.
- Basic knowledge of network administration.
Responsibilities
- Respond to customer’s service requests received via phone or E-mail.
- Document and log all support requests received by the Service Desk.
- Utilize remote control utilities to provide remote technical support.
- Provide end user with updates on inquiries not immediately resolved.
- Follow-up with end users to ensure problem resolution and customer satisfaction.
- Research questions using available information resources.
- Ability to problem solve and or escalate support requests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
