Service Desk Analyst
About The Position
As a Service Desk Analyst at JDI IT, you will serve as the primary point of contact for Incident Reporting, Service Requests, and general IT questions. Our high-energy, fast-paced team takes pride in going above and beyond by delivering strong technical support and exceptional customer service. As a pivotal member of the IT team, you will guide end-users through processes, adhere to Incident Management processes, and uphold ITIL Best Practices. This role offers an opportunity to join a forward-thinking and motivated Service Desk, where you can expand your technical skills, gain valuable business knowledge, and make a lasting impact. Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values – some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment. With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and “getting it done”!
Requirements
- Meet requirements for Canadian Controlled Goods Program (CGP)
- Canadian Government Security clearance
- U.S. International Traffic in Arms Regulations (ITAR)
Responsibilities
- Serve as the primary point of contact for Incident Reporting, Service Requests, and general IT questions
- Deliver strong technical support and exceptional customer service
- Guide end-users through processes
- Adhere to Incident Management processes
- Uphold ITIL Best Practices
Benefits
- Culture that nurtures talent and creates an inclusive workplace
- Commitment to creating accessible environments for colleagues, candidates, and customers, with accommodation for disability available at any stage of application and employment
- Investment in continuous professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
