Service Desk Analyst

TEKsystems • Evansville, IN

5d • $18 - $20 • Onsite

About The Position

The Service Desk Technician provides first‑level technical support for end users across a large, enterprise‑level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance.

Requirements

• Strong customer service and communication skills.
• Ability to troubleshoot basic technical issues and guide users through solutions.
• Familiarity with account management tasks such as password resets and profile updates.
• Experience working with a ticketing system in a support environment.
• Ability to work independently and manage multiple tasks in a fast‑paced setting.
• Basic understanding of common operating systems, office applications, and user support workflows.

Nice To Haves

• Experience in a service desk or help desk role within an enterprise environment.
• Exposure to user administration, system access management, or software support.
• Familiarity with common productivity suites and collaboration tools.
• Strong interest in developing a long‑term career in IT support.

Responsibilities

• Serve as the first point of contact for technical support requests through phone, email, and chat.
• Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
• Assist with requests related to productivity tools, communication platforms, and system migrations.
• Perform password resets, account updates, and basic user administration tasks.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved or complex issues to higher‑level support teams.
• Provide clear, professional communication to users at all organizational levels.
• Follow established workflows, service level expectations, and escalation procedures.
• Support ongoing operational initiatives and contribute to team goals.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED