Service Department Cashier

Wagner Subaru•Fairborn, OH

2d•Onsite

About The Position

The Service Department Cashier is responsible for providing excellent customer service while efficiently handling financial transactions, supporting service operations, and maintaining a clean and welcoming environment for customers. This role serves as a key point of contact for customers at the completion of their service visit. CDK AND PRIOR DEALER EXPERIENCE IS A HUGE PLUS- ROOM FOR GROWTH!

Requirements

Strong customer service and communication skills
Basic math and cash handling experience
Ability to multitask in a fast-paced environment
Professional demeanor and team-oriented attitude
Willingness to learn dealership systems and processes

Nice To Haves

CDK AND PRIOR DEALER EXPERIENCE IS A HUGE PLUS

Responsibilities

Process customer payments (cash, credit card) accurately and efficiently
Properly document all transactions on repair orders (ROs), including attaching receipts or noting cash payments
Obtain required customer signatures on completed ROs
Direct customer questions regarding repairs to the appropriate Service Advisor
Organize and distribute completed ROs into correct categories (Advisor, Internal, Warranty), including splitting paperwork when necessary
Monitor customer flow at the counter and assist or direct them to appropriate staff (Advisor, Parts, etc.)
Contact customers with completed vehicles to ensure timely pickup
Maintain and balance cash drawer; notify Service Manager when change is needed
Answer incoming calls promptly and professionally
Assist customers or route calls to the appropriate department or team member
Direct service appointment calls to BDC or available Service Advisors
Remain adaptable and willing to assist in other service-related areas as needed
Maintain coffee bar: brew coffee, restock supplies (creamers, sugar, napkins, snacks)
Monitor and restock restrooms throughout the day (toilet paper, soap, cleanliness)
Keep common dealership areas clean and organized (chairs, trash, cups, etc.)
Communicate restocking needs via email to designated team members
Assist customers with loaner vehicle setup using SSLP system as needed
Ensure loaner vehicles are properly staged at the end of each day
Verify no loaner vehicles remain on the sales lot