Service Department Cashier/BDC Associate

Sky Ford of Provo•Provo, UT

5d•Onsite

About The Position

Sky Auto Group is accepting applications at our Provo Ford location for a customer service driven Business Development Center associate to schedule customer appointments, route incoming phone calls, process payments, and assist on our service drive.

Requirements

English and Spanish Fluency preferred
Dependable and motivated a must
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license

Responsibilities

Answer customer calls and establish follows-up with sales appointments.
Take customer payments and invoice Service and Parts customers.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily.
Scan finalized invoices into our electronic filing system.