Service BDC

HBL Automotive Inc • Columbus, OH

9h • Onsite

About The Position

Our Service BDC Representatives often are the first contact a customer has with the Lindsay Honda Service Department. Their responsibility is to schedule appointments as well as to help customers with questions concerning their vehicle. The Service BDC Representatives also make outbound calls alerting customers of parts that have arrived, recalls that need to be addressed, as well as any reminders or information that will improve the customer experience.

Requirements

• Ability to navigate a computer efficiently
• Typing speed of at least 30 words per minute
• Strong communication skills
• Must have a clean and neat appearance
• Speak clearly
• Must like people and enjoy interacting with customers and employees
• Ability to work in a busy sometimes loud call center

Responsibilities

• Schedule appointments
• Help customers with questions concerning their vehicle
• Make outbound calls alerting customers of parts that have arrived
• Make outbound calls about recalls that need to be addressed
• Make outbound calls with reminders or information that will improve the customer experience
• Meet daily call requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed