Service BDC Representative

Mossy Nissan National City•National City, CA

8d•Onsite

About The Position

We are seeking energetic individuals to join our unique and fast-paced Service Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. The Service BDC Agent is an energetic professional who successfully delivers on goals while maintaining the highest customer satisfaction. The Service BDC Agent handles all incoming phone and internet leads, contacting service clients, and through superb product knowledge and customer handling skills, schedules daily appointments while also offering our services and benefits.

Requirements

At least one previous role based in strong customer service experience
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent

Responsibilities

Providing excellent customer service to internal and external customers at all times.
Promoting an understanding of, and strong commitment to client satisfaction.
Promoting and understanding of, and strong commitment to the Mossy Team.
Responding to incoming internet and phone inquiry call leads.
Follow-up contact with client to schedule daily appointments to meet with Service and/or Sales Department.
Greet and introduce client to sales representative in Sales Department.
Maintaining comprehensive and up to date knowledge of products and services offered for sale.
Make outbound customer calls to meet department goals and objectives.
Maintain and process customer information and performance in Dealer CRM (such as Dealersocket, E-Leads & VIN Solutions).
Maintains a professional appearance.
Attends meetings as requested.