Bilingual Service Cashier/BDC
About The Position
We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting for all Service related issues. Successful candidates must have excellent communication skills with a focus on customer satisfaction. The Service Receptionist is the first person to greet visitors both telephonically and in-person in the Service department. The Service Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed.
Requirements
- Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
- Excellent interpersonal, verbal and written communication skills
- Knowledge in MS Office Applications (Word, Excel, Outlook)
- Attention to detail
- Availability to work a flexible schedule, including weekends.
- Excellent phone etiquette and customer service skills
- Comfortable with answering a multi-line system
- Professional appearance a must
- Friendly and courtesy disposition
- Must be a motivated, self-starter
- Able to work effectively with all departments with limited supervision
- Solid time-management skills
- Bilingual in Spanish.
Nice To Haves
- Provide exceptional customer service to both internal and external customers
- Effectively communicate and collaborate with fellow employees
- Ability to multi-task
Responsibilities
- Answer multiple phone lines in a courteous and professional manner
- Data entry
- Dispatching
- Assist with other administrative duties as needed
- Determine caller’s needs and route to the appropriate department
- Meet and greet visitors
- Determine visitor’s needs and contact the appropriate department
- Assist various departments with special projects as needed
- Ability to provide excellent customer service to all service customers and vendors
- Ability to speak with and handle irate customers in a courteous and professional manner
- Ability to problem solve
Benefits
- competitive salaries
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
