Service Department BDC Representative

Cutrubus Automotive Team•Riverdale, UT

44d

About The Position

We are looking to add a Service Department BDC Representative who is organized, friendly, and passionate about delivering excellent customer experiences. At Wasatch Front Kia, you'll be part of a high-performing team that values communication, teamwork, and growth. Here's why you want to work here: Paid Time Off 401k Medical & Dental Benefits Paid Training and Real Career Growth Opportunities Here's what you'll be doing: Handle inbound and outbound calls, texts, and emails to schedule service appointments and follow up with customers Confirm and update customer information, appointment details, and vehicle status in our Dealer Management System (Dealertrack) and our online scheduling software (Xtime) Provide excellent customer service by answering questions, addressing concerns, and ensuring each customer feels valued and informed Coordinate with Service Advisors and Technicians to ensure smooth workflow and accurate scheduling Follow up on declined services, maintenance reminders, and warranty or recall notifications Track and document all customer interactions accurately for reporting and quality control Assist in marketing and retention campaigns to drive service business Maintain dealership standards for professionalism, communication, and brand representation Other duties as assigned

Requirements

Must be 18 years or older and authorized to work in the U.S.
High School Diploma or equivalent
Previous BDC, call center, or dealership experience preferred
Strong communication, customer service & sales skills
Computer proficiency with CRM and scheduling tools (Dealertrack and/or Xtime experience a plus)
Positive attitude, patience, and attention to detail
Ability to multitask in a fast-paced environment
Reliable transportation and consistent attendance
Proficient with windows programs and general computer knowledge
Typing 40-60WPM

Nice To Haves

Previous BDC, call center, or dealership experience preferred
Computer proficiency with CRM and scheduling tools (Dealertrack and/or Xtime experience a plus)

Responsibilities

Handle inbound and outbound calls, texts, and emails to schedule service appointments and follow up with customers
Confirm and update customer information, appointment details, and vehicle status in our Dealer Management System (Dealertrack) and our online scheduling software (Xtime)
Provide excellent customer service by answering questions, addressing concerns, and ensuring each customer feels valued and informed
Coordinate with Service Advisors and Technicians to ensure smooth workflow and accurate scheduling
Follow up on declined services, maintenance reminders, and warranty or recall notifications
Track and document all customer interactions accurately for reporting and quality control
Assist in marketing and retention campaigns to drive service business
Maintain dealership standards for professionalism, communication, and brand representation
Other duties as assigned