SERVICE BDC REPRESENTATIVE
About The Position
Are you a people-person with a passion for delivering outstanding guest experiences over the phone and online? Do you want to be part of a fun, fast-paced, family-feel dealership that values your work and rewards your results? Salisbury Ford and Toyota is looking for a Service BDC Representative who puts the guest first and thrives on creating smooth, efficient service experiences from the very first call. 🌟 What You’ll Do: Be the first point of contact for service guests – via phone, text, and email Schedule service appointments quickly and accurately Follow up with guests to confirm appointments, recommend needed services, and ensure satisfaction Support the service team by keeping appointment logs and maintaining communication between departments Help drive business by identifying opportunities for upselling services and bringing guests back through loyalty outreach 💰 What We Offer: Competitive base salary + commissions + performance-based bonuses Full benefits package, including health, dental, vision, and 401(k) Monthly employee appreciation events – because your hard work deserves celebration A welcoming, family-style work environment that supports your growth Continuous training and career development opportunities Be part of a well-established and respected dealership group with a strong local reputation If you’re ready to turn every call into a 5-star guest experience, we want to hear from you! Join the Salisbury Ford and Toyota team and grow your career in a place that feels like home.
Requirements
- Dealership experience required, preferably in a BDC or customer service role
- Strong phone etiquette, typing, and communication skills
- Tech-savvy and comfortable with CRM tools and scheduling systems
- Driven, organized, and great at multitasking
- A guest-first attitude with a passion for helping people and solving problems
Responsibilities
- Be the first point of contact for service guests – via phone, text, and email
- Schedule service appointments quickly and accurately
- Follow up with guests to confirm appointments, recommend needed services, and ensure satisfaction
- Support the service team by keeping appointment logs and maintaining communication between departments
- Help drive business by identifying opportunities for upselling services and bringing guests back through loyalty outreach
Benefits
- Competitive base salary + commissions + performance-based bonuses
- Full benefits package, including health, dental, vision, and 401(k)
- Monthly employee appreciation events – because your hard work deserves celebration
- A welcoming, family-style work environment that supports your growth
- Continuous training and career development opportunities
- Be part of a well-established and respected dealership group with a strong local reputation
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
