Service BDC Representative

Chevrolet Cadillac of Santa Fe • Santa Fe, NM

1d

About The Position

As a Service BDC Representative at Chevrolet Cadillac of Santa Fe, you will be responsible for providing exceptional customer service and support to our service department. This is a full-time, administrative role in the fast-paced and exciting auto industry. As an individual contributor, you will play a crucial role in ensuring our customers have a positive experience with our dealership and maintain long-term relationships with them. Compensation & Benefits: This is a full-time, hourly position with competitive pay and benefits package including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts on vehicles and service.

Requirements

• High school diploma or equivalent
• Previous experience working in a customer service or administrative role, preferably in the automotive industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficient in computer systems and software, including Microsoft Office and dealership management systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Must be able to work full-time, including some evenings and weekends as needed

Responsibilities

• Serve as the first point of contact for our service department, answering phone calls, emails, and online inquiries in a prompt and professional manner
• Schedule service appointments for customers and maintain accurate and up-to-date service records
• Ensure customer satisfaction by following up on service appointments and addressing any concerns or issues that may arise
• Utilize dealership management systems to input and track customer information, appointment details, and service orders
• Maintain a positive and professional attitude at all times, providing exceptional customer service to all customers
• Assist with organizing and maintaining the service department, including scheduling, filing, and inventory management
• Collaborate with the service and sales teams to ensure efficient and effective communication and customer service

Benefits

• medical, dental, and vision insurance
• 401(k) retirement plan
• paid time off
• employee discounts on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED