Service BDC Representative

Jim Shorkey Family Auto Group•Greensburg, PA

just now

About The Position

Jim Shorkey Greensburg Toyota is in search of a BDC Service Representative to join our growing team! In this position, you will be responsible for coordinating all incoming requests made via telephone or online, scheduling appointments, monitoring and contacting leads, and acting as a first point of contact for customers.

Requirements

Must be 18 years of age
Have a valid Driver's License with a clean MVR
Pass a drug test and background check
Possess phone skills for both employee and customer phone calls
Have basic computer skills. Training will be provided for necessary programs.
Be organized, alert, professional and courteous
Be committed to 100% customer satisfaction
Familiar with Microsoft Office, Outlook, Word and Excel program

Responsibilities

You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily.
Scheduling and verifying appointments, then follow up phone calls
Maintaining thorough, up-to-date knowledge of our products.
Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
Determining each customer's vehicle service needs and making appointments accordingly
Maintaining contact with customers to ensure they are happy with our service.
Ensuring potential customers are aware of any promotions.
Assisting with various other tasks at the dealership.

Benefits

Career Advancement Opportunities
Paid Vacations
Paid Maternity Leave/Parental Leave
Employee Discount on all products, parts, and services
401k + Company Match
Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you.
Paid Company Uniforms
Work Life Balance/No Sundays

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