Service BDC Representative
About The Position
Are you a master of the "phone-side manner"? Do you enjoy turning a complex schedule into a well-oiled machine? At Griffith Ford San Marcos, our Business Development Center (BDC) is the heartbeat of our Service Department. We aren't looking for "order takers." We’re looking for proactive communicators who can guide our Ford owners through their vehicle maintenance journey, ensuring they get back on the road safely and with a smile. What You’ll Do Be the First Impression: Handle high-volume inbound calls and internet inquiries with professionalism and a "can-do" attitude. Master the Calendar: Schedule service appointments using our dealership management system, balancing shop capacity with customer needs. Outbound Outreach: Follow up with "no-shows," remind customers of upcoming maintenance, and reach out regarding safety recalls. Coordinate: Work closely with Service Advisors and Parts Consultants to ensure we have the right info (and parts) before the customer arrives. Stay Informed: Keep up-to-date on Ford’s latest vehicle tech and maintenance intervals (don't worry, we'll train you). What You Bring to the Table The Voice: A clear, friendly, and persuasive phone presence. Tech Savvy: Comfortable navigating CRM software and multi-line phone systems. Resilience: The ability to stay calm and helpful, even when the morning rush gets a little hectic. Detail Oriented: You double-check VINs and contact info because you know the little things matter. Experience: Previous BDC, call center, or hospitality experience is a major plus, but a great attitude wins every time. Why Join the Griffith Ford Team? Competitive Pay: Hourly base + performance-based bonuses/commissions. Growth Path: We love promoting from within—this is a great gateway into Service Advising or Sales. Benefits: [Health/Dental/Vision] insurance, 401(k) matching, and paid time off. Ford Perks: Employee discounts on vehicle purchases, parts, and service.
Requirements
- A clear, friendly, and persuasive phone presence.
- Comfortable navigating CRM software and multi-line phone systems.
- The ability to stay calm and helpful, even when the morning rush gets a little hectic.
- You double-check VINs and contact info because you know the little things matter.
Nice To Haves
- Previous BDC, call center, or hospitality experience is a major plus, but a great attitude wins every time.
Responsibilities
- Handle high-volume inbound calls and internet inquiries with professionalism and a "can-do" attitude.
- Schedule service appointments using our dealership management system, balancing shop capacity with customer needs.
- Follow up with "no-shows," remind customers of upcoming maintenance, and reach out regarding safety recalls.
- Work closely with Service Advisors and Parts Consultants to ensure we have the right info (and parts) before the customer arrives.
- Keep up-to-date on Ford’s latest vehicle tech and maintenance intervals
Benefits
- [Health/Dental/Vision] insurance
- 401(k) matching
- paid time off
- Employee discounts on vehicle purchases, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
