Service BDC Representative

Mossy Ford•San Diego, CA

1d•$18 - $20

About The Position

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the service department customer and their vehicle's service. You will assist the customer with questions regarding the company, services offered, and their appointment. Handling all incoming phone and internet service department leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Employees in this position will paid a base hourly wage ranging from the $17.75 up to $20.00 per hour. However, additionally they will be paid bonuses, which vary based on performance, with the expected average annual commission earnings of approx. $50,000 to $55,000. At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Medical, Dental & Vision Group Insurance Plans & Discounts 401K Retirement Savings Plan Paid Vacation and Holidays Disability Insurance LAP (Life Assistance Program) Basic Life, Dependent & Accident Insurance Growth Opportunities Paid Training Employee Purchase Incentives

Requirements

At least one previous role based in strong customer service experience
People skills that contribute to effective communication
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Accepts constructive criticism with motivation towards improvement in job performance
Professional appearance & punctual
High school graduate or equivalent

Responsibilities

Providing excellent customer service to internal and external customers
Promote an understanding of and strong commitment to client satisfaction & the Mossy team
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads to make an appointment with service department
Participate in team & process development sessions – keeping positive relationships with teammates, service teams and dealership management
Utilize CRM tracking system daily
Maintain comprehensive and up to date knowledge of products and services offered