Service BDC Representative

Lithia & Driveway • Roanoke, VA

3d

About The Position

Priority Honda Roanoke is looking for a motivated and customer-focused Service BDC Representative to join our growing team! As part of Lithia & Driveway, the largest automotive retailer in North America, we offer stability, growth, and real career advancement in the automotive industry.

Requirements

• Strong communication skills (phone, text, and email)
• Customer-service mindset with a positive, professional attitude
• Ability to multitask in a fast-paced environment
• Reliability, punctuality, and a team-first mentality
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Previous BDC, call center, or automotive experience is a plus—but not required

Responsibilities

• Handle inbound and outbound calls, texts, and emails to schedule service appointments
• Follow up with customers regarding maintenance reminders and service recommendations
• Confirm appointments and ensure accurate customer information
• Deliver an outstanding customer experience from first contact to arrival
• Work closely with the service advisors and management team to drive service traffic

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED