Service BDC Representative

Lithia & Driveway • Roanoke, VA

1d

About The Position

Priority Honda Roanoke is looking for a motivated and customer-focused Service BDC Representative to join our growing team! As part of Lithia & Driveway, the largest automotive retailer in North America, we offer stability, growth, and real career advancement in the automotive industry.

Requirements

• Strong communication skills (phone, text, and email)
• Customer-service mindset with a positive, professional attitude
• Ability to multitask in a fast-paced environment
• Reliability, punctuality, and a team-first mentality
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Nice To Haves

• Previous BDC, call center, or automotive experience is a plus—but not required

Responsibilities

• Handle inbound and outbound calls, texts, and emails to schedule service appointments
• Follow up with customers regarding maintenance reminders and service recommendations
• Confirm appointments and ensure accurate customer information
• Deliver an outstanding customer experience from first contact to arrival
• Work closely with the service advisors and management team to drive service traffic

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED