Service Department Associate
About The Position
NetCost Market is seeking a Service Department Associate to join its Deli Team. The role provides friendly, professional customer service while supporting deli operations in a fast-paced, multitasked environment. The associate works across service-counter stations—including hot case, cold case, sandwich station, bakery, and juice bar—and may work opening, mid, or closing shifts. Duties include merchandising, stocking, rotating, slicing, portioning, packaging, weighing, wrapping, pricing, and displaying products; maintaining product quality and attractive displays; and keeping work areas clean and sanitary in accordance with food-safety standards and Health Department regulations. The associate also receives and inspects deliveries, operates and sanitizes deli equipment safely, records samples and waste, responds to customer requests and concerns, and collaborates with deli and store staff to support department and store goals.
Requirements
- Ability to deliver friendly, courteous, prompt customer service.
- Must be 18 years or older.
- Ability to read, write, and perform simple math problems.
- Ability to interpret, understand, and follow instructions and solve problems.
- Ability to work well with others as a team member.
- Passion for serving people.
- Ability to meet physical demands including standing, walking, carrying, lifting, climbing, and kneeling, and to lift up to 50 pounds.
Responsibilities
- Proactively assist customers according to Customer Service Standards and provide prompt, pleasant, professional service.
- Work effectively at service-counter stations, including the hot case, cold case, sandwich station, bakery, and juice bar, and cover opening, mid, or closing shifts.
- Portion, present, and package merchandise according to customer requests while minimizing shrink and maximizing sales.
- Develop and maintain knowledge of products being sold or served.
- Keep work areas clean, appealing, and sanitary in accordance with Health Department regulations and food-safety standards.
- Operate and sanitize deli equipment safely and properly.
- Follow portion guidelines and properly record samples, demo product, and waste.
- Communicate and cooperate with Kitchen staff and request assistance at the counter when needed.
- Know the store layout and product locations to direct customers to the appropriate aisle.
- Attend scheduled Deli Department and store meetings.
- Assist team members in meeting department and store goals.
- Follow Deli Department and store policies, including the Staff Member Handbook and Injury and Illness Prevention Plan.
- Maintain a clean, neat appearance in compliance with the Dress Code policy.
- Weigh, wrap, and price products for customers; slice products and cut larger pieces for counter display.
- Receive, inspect, and store deliveries to ensure product quality.
- Prepare and arrange products in display counters attractively.
- Follow managerial instructions and perform other duties as assigned.
- Handle customer inquiries, orders, special orders, returns, requests, and concerns resourcefully to support customer satisfaction.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
