Service & Delivery Technician III

Albertsons•Boise, MT

9h•Hybrid

About The Position

Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician III. This role will provide IT Support to our Albertsons & Safeway retail grocery stores in Missoula, MT, and the surrounding area. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Requirements

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity.
Strong sense of urgency, business ethics, dependability and follow through.
High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
Must have a good, safe driving record.
Must have a reliable vehicle for this position.

Nice To Haves

2+ years’ experience with retail store systems, technology systems and hardware preferred.
2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway
Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
Provide complete recoverability of systems and applications.
Troubleshoot resolution.
Installation of new hardware and software.
Provide customers with IT support; meet goals for service level agreements.
Provide network and remote connectivity (hardware/software) support.
Maintain equipment inventory controls and policies.
Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
Interface with all Corporate IT groups for on-site support and technology resolutions.
Adhere to repair standards and service levels established.
Driving required for this Zone Service Area.
Work on deploying equipment and installing new hardware and software.
Work with computers, printers, POS Systems, scales, and Network Servers.
Troubleshoot and configure various pieces of IT hardware unique to retail.
Conduct break-fix repair on computers, printers, POS Systems, scales, and Network Servers.
Work on different projects and learn new technologies.
Learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.