IT Specialist (Service & Delivery Technician III)

Albertsons • Ridgefield, WA

12d • Onsite

About The Position

This role serves as the primary point-of-contact for technical support and maintenance of IT equipment at a specific site. The IT Specialist will be responsible for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology. They will identify and resolve technical issues, ensure seamless system integration, and manage hardware/software inventories and warranties. The position reports to the General Manager and collaborates with other technicians to maintain an optimal technical environment. Responsibilities also include documenting issues, assisting with technical documentation, and managing end-user onboarding and offboarding processes.

Requirements

• 1 year experience in a technical support environment
• Experience working w MS Office, ServiceNow, basic IP networking and troubleshooting.

Nice To Haves

• Associate’s degree in IT or equivalent combination of education, technical certification or training, or work experience.

Responsibilities

• Act as point-of-contact for vendor and Albertsons’ Technical Teams for the installation, configuration, routine maintenance, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology used at the site within established guidelines.
• Identify and research technical problems of varying complexity and follow through to resolution.
• Ensure systems interconnect seamlessly with diverse systems, including servers and peripherals.
• Maintain appropriate hardware/software inventories and warranties, as well as managing vendor maintenance visits for all managed technologies at the site.
• Reports to the General Manager and collaborates closely with Production Maintenance Technicians, ensure an optimal/efficient technical environment including equipment configurations.
• Accurately log/document all issues and work efforts.
• Assist with the creation and maintenance of technical documents.
• Completes tasks related to end-user onboarding and offboarding.
• Other duties as assigned concurrent with all applicable laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree