Service Delivery Support Co-op
Boston Beer Company•Boston, MA
•Onsite
About The Position
The Service Desk Support co-op participates in daily operations of the service desk; providing customer support and technical support, and escalation to senior support of service incidents. Additionally, the co-op will collaborate with IT service delivery team, update and create documentation within ticketing system, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.
Requirements
- Basic IT Troubleshooting/knowledge
- Knowledge of Windows Operating Systems
- Willingness to learn
Nice To Haves
- Office 365 troubleshooting a bonus
Responsibilities
- Respond to, triage, and resolve common IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
- Triage and Escalate non-routine IT service requests and incidents to senior service delivery coworkers
- Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
- Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
- Maintain documentation in ticketing system of troubleshooting and resolution steps taken
- Maintaining asset management processes for hardware and software through receiving and organizing equipment
- Ensure compliance with company policies, procedures, and IT security standards.
- Other duties as assigned.
Benefits
- pay transparency
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
