Co-op, Customer Service – Finance
About The Position
Loblaw Companies Limited is seeking highly motivated candidates for the Co-op, Customer Service – Finance role within our Enterprise Business Services team. This position will support and guide inquiries related to financial processes while contributing to the ongoing transformation of the customer service function. The successful candidate will play a key role in enhancing service delivery and supporting continuous improvement across the team. This is a co-op position for the Fall 2026 Work Term, with a term length of 12 months, starting September 8, 2026, and ending September 2027. The role operates on a hybrid work model, requiring 4 days in the office and 1 day working from home. Specific office days are 3 days per week at Loblaw Head Office in Brampton, ON, and 1 day per week at the Shoppers Drug Mart office in North York, ON.
Requirements
- Strong communication and interpersonal skills, with the ability to effectively engage stakeholders and build collaborative relationships
- Customer-centric mindset with proven ability to negotiate balanced outcomes for both the business and customers
- Excellent organizational, time management, and prioritization skills in a fast-paced environment
- Strong analytical and problem-solving capabilities, with the ability to manage time-sensitive tasks effectively
- Proficient in Microsoft Office (Excel, Word, Outlook, Teams)
- Self-motivated and adaptable, able to work independently and within a team in a hybrid (4:1 in-office) environment
Nice To Haves
- experience with SAP, HighRadius, and MicroStrategy is an asset
Responsibilities
- Manage and maintain customer service records, including tracking issues and preparing status reports
- Analyze customer and accounts receivable issues to identify root causes and deliver effective solutions
- Support and educate customers to ensure effective management of their accounts receivable processes
- Identify process gaps and drive improvements to enhance efficiency, productivity, and standardization
- Collaborate with retail finance and operations to support store execution and identify training opportunities
- Build strong cross-functional relationships and support broader enterprise initiatives as required
Benefits
- progressive careers
- comprehensive training
- flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
