Service Delivery Project Coordinator I

LIGHTSPEED NETWORKS INC • Portland, OR

8d • $24 - $35 • Hybrid

About The Position

The Service Delivery Project Coordinator I supports the coordination and execution of service delivery projects, including customer service orders, installations, and turn-ups. This role assists with order validation, scheduling, communication, and documentation to ensure timely and accurate service delivery. The position works closely with internal teams, vendors, and customers to support successful project outcomes and maintain customer satisfaction.

Requirements

• Associate or bachelor’s degree preferred, or equivalent combination of education and experience.
• 0–2 years of experience in customer service, telecommunications, project coordination, or a related field
• Strong organizational skills with the ability to manage multiple tasks and competing priorities.
• Ability to meet deadlines and perform in fast-paced or high-pressure environments.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Ability to build and maintain positive working relationships with internal teams and customers.
• Attention to detail, accuracy, and follow-through.

Responsibilities

• Review and validate service order information in systems to ensure accuracy and completeness.
• Assist in preparing and sending customer-facing documents, including service order acknowledgements and confirmations.
• Support coordination of service installations, including voice services and number porting activities.
• Track and support the progress of service orders, including off-net orders, and assist in communicating updates to customers and internal stakeholders.
• Maintain accurate project and order information within operational systems (OSS), including documenting updates and order status.
• Assist in identifying and escalating project barriers to support successful delivery.
• Participate in coordination efforts with internal departments (Engineering, Construction, Sales, Implementation) to support project execution.
• Support communication with stakeholders to ensure timely sharing of relevant information.
• Assist in tracking project progress and compiling updates for reporting purposes.
• Collaborate with team members to ensure all aspects of service delivery meet customer expectations and timelines.

Benefits

• Complete medical, dental, vision, and life insurance is available.
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.
• Eight paid holidays, flexible Take What You Need PTO, and 16 hours of paid volunteer time!
• Local employee store passes at Columbia Sportswear and Adidas for big discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree