Cyber SDC - Endpoint Service Delivery- Manager - Consulting

EY Studio+ Nederland•Dallas, TX

46d•Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. We are seeking a highly skilled and strategic Service Delivery Manager overseeing the engineering and operational management of endpoint security solutions such as Microsoft Defender for Endpoint, Cloud, and Office, Microsoft Purview, EShare, and Data Loss Prevention (DLP) Exceptions Management. The ideal candidate will have a deep operational understanding of endpoint security, data governance, and compliance frameworks, combined with strong leadership and communication abilities.

Requirements

Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
Proven experience in managing endpoint security engineering and information protection operations, specifically with Microsoft Defender for Endpoint, Defender for Cloud, Defender for Office, Microsoft Purview, EShare, and DLP.
Strong understanding of endpoint security principles, data governance, compliance frameworks, and information security best practices.
Excellent leadership, project management, and organizational skills.
Strong analytical and problem-solving abilities.

Nice To Haves

Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP), Microsoft Certified: Security, Compliance, and Identity Fundamentals) are a plus.
Operational Management Experience with Endpoint management tools
Experience with risk management and compliance tools.
Familiarity with data protection regulations (e.g., GDPR, HIPAA) and industry standards.
Knowledge of cloud security concepts and technologies.

Responsibilities

Lead and manage multiple teams that support endpoint security engineering solutions, ensuring operational excellence, effective design, implementation, and maintenance of endpoint security solutions.
Oversee the operations of DLP Exceptions Management.
Ensure the teams adherence to operational SLA requirements.
Establish, maintain, and enforce data governance policies and procedures related to information protection and compliance.
Oversee risk assessments and audits to identify vulnerabilities and ensure compliance with internal policies and external regulations.
Work closely with IT, security, and business units to integrate endpoint security and information protection solutions with existing systems and workflows.
Communicate effectively with stakeholders to report on security metrics, incidents, and recommendations for improvement.
Stay updated on the latest trends, technologies, and best practices in endpoint security and information protection.
Identify opportunities for process improvements and automation within endpoint security engineering and information protection operations.
Ensure continuous monitoring of endpoint security alerts and events.
Oversee investigations and response to security incidents and breaches incidents related to endpoint security and information protection.
Manage incident response teams for containment and remediation.