Service Delivery Center - Technology Consulting - Project Management

EY • Charlotte, NC

3d • $86,600 - $224,700 • Hybrid

About The Position

As a Program Manager at EY, you will be responsible for ensuring that both business-sponsored and internal programs/projects are planned, managed, and governed in a consistent and disciplined manner, with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy, improving the customer experience, and driving growth. As part of a high-performing team, you’ll provide advice about technology enablement, and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center, and you will have the opportunity to be a part of building a new team within this growing organization.

Requirements

• A bachelor’s degree
• Minimum 5+ years of related experience preferred, with consulting or industry experience in complex program management and portfolio management.
• Effective communication, facilitation, and presentation skills, capable of putting together and speaking to executive-level presentations.
• Experience in project delivery, including configurations, release, and change management.
• Knowledge of integration plans, integration reports, and test procedures.
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components.
• Demonstrated project and program management skills in a cross-functional coordination role.
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance, and management disciplines.

Nice To Haves

• Experience leading change in a Program Management setting.
• Experience working in the financial services or professional services industry.
• Experience working with executive IT or business leadership.
• Agile experience and certifications are a plus.
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management, and systems development life cycles.
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe).
• An understanding of master scheduling and integrated project planning.
• Experience with enterprise PMO and Lean PMO setup and operation.

Responsibilities

• Collaborate with technical, delivery, and management teams on the coordination of aggregated/integrated roadmap views, tracking, planning, and resolution of risks and issues, as well as identifying and managing cross-functional dependencies.
• Communicate work objectives, coordinating delivery, facilitating project workgroup meetings, providing end-to-end visibility into the health of the deliverables, effectively managing project risks/dependencies, and ensuring compliance with enterprise standards (e.g., change management).
• Create and develop project charters, scope, and schedules, then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues, concerns, problems, and questions.
• Create project organization structures, including identification of key project team members and their roles, and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project, review the overall project plan, and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope, project schedule, and project costs to keep the project plan accurate and updated, reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks, assumptions, and constraints, then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services, including finance, communications, and legal, to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading, mentoring, training, and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery
• Work in a fast-paced environment and communicate with both technical and management staff.
• Agile project/program delivery from work intake to code deployment and ultimately BAU turnover
• Proven ability to partner across complex, matrixed organizations with varying objectives.
• Ability to navigate technical discussions, influence decisions, and gain consensus on topics such as design, timelines, and scope
• Trusted partner who promptly identifies/escalates risks and can drive resolution of complex, time-sensitive problems to desired outcomes.
• Understanding of initiative funding model
• Understanding of enterprise change management standards & practices
• Organized, detail-oriented and able to manage multiple workstreams concurrently.
• Strong interpersonal skills and demonstrated ability to solicit input from key partners
• High proficiency in Jira; Microsoft Excel, Project, PowerPoint, Outlook and Word
• Moderate or higher proficiency in PPRT, PMMT and TPAS; Microsoft Visio, Teams, Copilot and OneDrive
• Deep understanding of agile ecosystem, including road-mapping and prioritization
• Ability to work on a small team that engages with numerous partners/teams of varying sizes

Benefits

• medical and dental coverage
• pension and 401(k) plans
• a wide range of paid time off options
• flexible vacation policy
• time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level