Service Delivery Director - Membership

YMCA of Greater Richmond•Richmond, VA

3d•$46,000 - $48,000•Onsite

About The Position

The YMCA of Greater Richmond is seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director at the Downtown YMCA. This role will lead and oversee the Membership department, including staff supervision. A primary continued focus of this role will be the growth of branch membership, aiming to enhance our community impact and organizational reach.

Requirements

At least two years of related experience in a supervisory role is required.
Excellent verbal and written communication skills, interpersonal abilities and flexible work style are necessary.
Diplomacy, act, and the ability to work with a variety of people, in a variety of situations are essential.
Must be able to meet deadlines and manage interruptions and handle requests efficiently, successfully coach full-time and part-time staff, and have strong computer proficiency.

Nice To Haves

A Bachelor's degree in a related field is preferred.
Previous experience in membership, or wellness programming is preferred.

Responsibilities

Lead the Membership departments, ensuring a high-quality member experience and consistent program delivery.
Drive membership growth, focusing on recruitment, retention, and member satisfaction.
Supervise and mentor part-time staff, promoting a positive, team-oriented culture.
Manage departmental budgets and ensure financial sustainability while meeting key performance metrics.
Build strong relationships with members, community partners, and stakeholders.