Service Delivery Coordinator

ESQUIRE DEPOSITION SOLUTIONS LLC • New York, NY

4d • $25 - $30 • Onsite

About The Position

Join Esquire as a Service Delivery Coordinator — a front-line role where you’ll ensure every interaction leaves a lasting, positive impression on clients while supporting the seamless coordination of legal proceedings. Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life. As a Service Delivery Coordinator, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.

Requirements

• High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
• Previous experience in a customer service-focused role
• Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms
• High school diploma or GED equivalent
• Proactive, empathetic, dependable, and detail-oriented with a passion for excellence

Nice To Haves

• Legal or scheduling experience is a plus
• Experience with NetSuite a plus

Responsibilities

• Handle incoming client calls and respond to service tickets with urgency and professionalism
• Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
• Respond to client emails in a timely, proactive manner to exceed expectations
• Welcome and support clients in-office, ensuring a polished and professional experience
• Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
• Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
• Assist with exhibit coordination, including document scanning, copying, and retrieval
• Coordinate with building management or maintenance as needed
• Partner across teams to resolve client issues and ensure job success
• Meet productivity, accuracy, and quality objectives while maintaining attention to detail
• Follow all standard operating procedures and contribute to continuous improvement

Benefits

• Medical, dental, vision, short- and long-term disability insurance, basic life insurance, and supplemental insurance for employees and their dependents
• Eligibility to enroll in the company’s 401(k) plan with match contribution
• Two weeks of vacation leave per year, or 80 hours annually
• 10 paid holidays per year and 2 paid floating holidays per year
• 5 paid sick days per year
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED