Service Delivery Coordinator

BGIS•Toronto, ON

1d•CA$47,118 - CA$58,897•Onsite

About The Position

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

Requirements

Knowledge of financial management software.
High school completion plus a specialized technical or business course.
Excellent interpersonal skills.
Strong customer-oriented skills.
Good communication skills (verbal/written).
Ability to multitask.
Analytical and problem-solving skills.
Ability to work independently.
Good computer skills, Maximo and Oracle, an asset.
Minimum of 1 year of relevant job experience.

Responsibilities

Manage work orders to completion in BGIS or client-based web application.
Facilitate alignment of client required services with contracts, schedules, and POs.
Schedule access for internal and external service providers with the facility when required.
Prepare weekly/monthly summaries of work order performance for internal and external service providers.
Follow up with internal and external service providers to ensure all SLAs are achieved.
Create on demand work orders for service delivery.
Ensure client required supporting documentation for quote and invoice submissions are provided.
Review and submit all estimates to the required approver(s) following client quote process.
Review of 3rd party invoices.
Support accruals.
Submit PO requests.
Generate required data for SLA Scorecard.
Report Intelex incidents.
Submit Comply Works requests.
Other duties as assigned.
Advise management team of issues, concerns or noncompliance to standards.
Review internal and external reports and provide operational recommendations.
Identifies opportunities for possible efficiency and/or simplification of processes.
Adheres to processes and company standards.
Maintain a database of requests to meet reporting and analysis requirements.
Report Intelex incidents.
Establish and maintains working relationships with Clients and service providers.
Review CSAT.