Service Delivery Center, Quality Assurance, Testing - Senior Analyst

EY • Charlotte, NC

32d • $67,000 - $155,300 • Onsite

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team! The Opportunity: Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects. Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics. Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies. Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.

Requirements

• Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 3 years of relevant work experience
• Passion and interest for solving problems using technology
• Seeing problems as challenges and opportunities, not roadblocks
• Technical knowledge with all aspects of the software lifecycle including design, architecture, development and testing
• 3 years of experience and strong knowledge in Java and OOP concepts
• Knowledge in common Java libraries and concepts such as linked hash maps, serialization, etc
• Experience in Java development and architecture best practices
• At least 2 years of experience with test automation using tools such as Junit, Selenium, RESTAssured
• At least 2 years of experience with at least 3 of these concepts: Design, implementation and usage of complex test automation frameworks, Data querying (Example: SQL), Data analytics and statistics (variant distribution, data sampling, trend analysis, predictive modeling or forecasting), Any sub-area or use case of Artificial Intelligence (machine learning, natural language processing, etc), CICD implementations and tools (example: Jenkins, Ansible, GitLab)
• Working knowledge in web technologies such as Angular, React, HTML/CSS, etc
• Innovative and creative mind to think outside of the box
• Resourceful and able to find possible solutions to problems individually and within a team
• Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
• Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
• Developing client relationships across multiple levels and support sales efforts
• Effectively leading and mentoring others technically and professionally
• Strong programming skills in Java, C#, JavaScript, Python, or similar languages.
• Experience with automation tools such as: Selenium WebDriver, Playwright, Cypress, Rest Assured, Postman, Appium
• Experience building and maintaining automation frameworks from scratch.
• Strong knowledge of API testing (REST/SOAP).
• Experience with CI/CD tools such as Jenkins, Azure DevOps, GitHub Actions, or GitLab CI.
• Experience with source control tools such as Git.
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving skills

Nice To Haves

• Certifications or degree specializations in application development, analytics, test automation or artificial intelligence preferred
• Agile certification preferred

Responsibilities

• Works directly with the client engagement and delivery center leadership teams on executing the Engagement Management Framework
• Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements
• Planning, designing and implementing tools or assets to solve complex problems, including primarily custom Java-based tools and frameworks
• Developing client relationships across multiple levels and support sales efforts
• Contributes consistently to the development of technical solutions throughout the solution delivery center
• Leads team meetings (e.g., status meetings)
• Provides detailed review of team’s work product (i.e., associates and analysts)
• Produces high-quality deliverables with no supervision

Benefits

• medical and dental coverage
• pension and 401(k) plans
• a minimum of 15 days of vacation plus ten observed holidays and three paid personal days
• a range of programs and benefits designed to support your physical, financial and social well-being
• flexible vacation policy
• time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior