Service Delivery Associate/Lockbox Processing Clerk

SPS-North America•Richardson, TX

8h•Onsite

About The Position

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Lockbox Processing Clerk to come grow with our team in Richardson, TX! This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution! SPS offers a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet discounts, EAP, education discounts, and a 401K with company match. Schedule: This position supports a 24x7 day operation, which might include weekends

Requirements

High school diploma or equivalent; additional education or training in a related field is a plus.
Previous experience in a lockbox or payment processing environment is preferred.
Proficiency in operating scanning equipment and related software.
Strong attention to detail and accuracy.
Good organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent communication skills, both written and verbal.
Basic computer skills, including familiarity with Microsoft Office Suite.

Responsibilities

Open, sort, and distribute incoming mail according to predefined procedures.
Ensure all mail is processed promptly and accurately.
Operate scanning equipment to capture images of checks, payment coupons, and other documents.
Verify the quality and clarity of scanned images, making adjustments as necessary.
Conduct regular quality checks to ensure all items are processed correctly.
Report any issues or discrepancies to the supervisor promptly.
Adhere to company policies and procedures related to lockbox processing.
Maintain the confidentiality and security of all processed information.
Meet or exceed production and quality standards set by the company.
Continuously monitor and improve personal performance to achieve these standards.
Participate in training and development programs to enhance skills and knowledge.