Service Delivery Analyst

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing routine analytical support to the service delivery team, supporting a wide range of Global Human Resources products and programs. Key responsibilities include sharing accurate and timely research, data analysis, and data interpretations. Job expectations include supporting service delivery teams on program usage and effectiveness analytics.

Requirements

3+ years’ experience in Human Resources or Business Control/ Quality Assurance
Proven project management skills; detail oriented
Proven data orientation and analytic skills, the ability to apply a combination of inductive and deductive reasoning to examine information, interpret results, arrive at logical conclusions, and recommend solutions
Experience working as part of a structured project team with tight timelines and deliverables
Ability to synthesize information into a compelling story and present findings in a concise manner for senior level executives
Proven ability to build partnerships, address issues with creative solutions and to deliver results
Experience developing and successfully implementing new processes and practices with a commitment to strive for simplicity and transparency
Demonstrate effective communication and presentation skills (verbal and written)
Client service orientation
Ability to think at the enterprise level
Must be resourceful, demonstrate exceptional organizational skills, and be able to work both independently, as well as within a team environment
Strong Microsoft Word, PowerPoint, Excel skills required

Nice To Haves

Strong preference for individuals with previous Employee Relations or HR generalist experience
Experience testing or monitoring tools, process, or procedures

Responsibilities

Supports the evaluation of existing processes, technologies, and routines to drive process improvements
Supports the implementation of controls to mitigate and manage compliance and operational risk
Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively
Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements
Supports initiatives and routines by identifying solutions that meet business needs and priorities