IT Service Delivery Analyst

Resource Environmental Solutions LLC•Lafayette, LA

About The Position

At RES, we’re looking for purpose-driven individuals who are passionate about restoration and sustainability, and who want their work to make a lasting environmental impact. Our team members go above and beyond, bringing initiative, integrity, and a strong work ethic to every project. Collaboration is key—we thrive on teamwork, open communication, and diverse perspectives. In a field that constantly changes, we value those who are resilient, adaptable, and resourceful in the face of challenges. If you're intellectually curious, eager to learn, and ready to help restore ecosystems and protect natural resources, you’ll find your place here. As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for RES employees. You will serve as a front-line member of the IT team, helping end users resolve technical issues, supporting software and hardware deployments, maintaining system and asset documentation, and contributing to training and process improvement efforts. This role is ideal for someone who enjoys solving problems, helping people, and working as part of a distributed team in a fast-paced, growing organization. We are looking for someone with strong customer service instincts, clear communication skills, and a practical, solutions-oriented approach to technical support. The right candidate is comfortable working with both remote and in-office employees, enjoys being part of a geographically distributed team, and can stay organized and responsive in a dynamic, rapid-growth environment. You should bring an effective diagnostic process, sound problem-solving skills, and a desire to help build standard operating procedures and scalable support practices.

Requirements

BS/BA required
Five years of experience in a front-line customer service environment supporting technology
Strong communication and customer service skills
Experience supporting employees across varying levels of technical proficiency
Demonstrated success delivering strong customer service in a technology support environment

Nice To Haves

Familiarity with remote support tools, ticketing systems, or similar support platforms
Familiarity with Windows 10 and Windows 11 deployment and support
Experience with software distribution, application support, and hardware diagnostics
Experience with cybersecurity controls such as awareness training, MFA, and EDR
Working knowledge of Active Directory, Security Groups, and Group Policies
Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam.

Responsibilities

provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed
use remote support and monitoring tools to assist end users
maintain software and hardware asset records
support the deployment of technology across the organization
help create training materials
answer frequently asked questions
provide technical assistance to employees with varying levels of technical comfort
help identify technical needs
support repeatable processes
contribute to a strong internal service culture