Service Delivery Analyst (SDC) (Business)
About The Position
Ernst & Young (EY) is offering a unique opportunity for ambitious individuals to join their team as part of the Federation University Co-op program in Ballarat. This co-op paid placement provides a platform to gain hands-on experience, develop valuable skills, and work alongside professionals in a supportive and innovative environment. The EY Ballarat Service Delivery Centre (SDC) offers an alternative delivery model in a regional location, focusing on decreasing client risk and increasing efficiency through standardized processes. Employees in this hub will support EY project teams across Australia on large-scale client engagements. These roles offer a chance to learn multiple facets of the business and build a solid foundation in service delivery. The Co-operative Placement role will provide administration support to the Ballarat SDC. These are full-time permanent positions.
Requirements
- Undergraduate or Postgraduate Business students ONLY
- Ability to commit to full-time work alongside any other studies
- AU/NZ Citizenship (as work requires Australian Government security clearances)
- Strong analytical and detail-oriented skills, with the ability to work with large data sets and solve problems.
- Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
- Clear and professional communication skills for engaging with service providers and stakeholders.
Nice To Haves
- Experience in compliance, auditing, or government-funded programs.
- Ability to identify gaps and drive continuous improvement in processes.
- Collaborative approach with initiative and willingness to learn in a team environment.
Responsibilities
- Monitor and manage contract and process compliance in administration, billing, reporting, and governance to meet contractual and operational standards.
- Conduct audits and risk analysis by verifying transactions, reviewing records, and analyzing risks to support proactive decision-making and project continuity.
- Prepare and maintain delivery frameworks, secretariat services, and accurate records for all activities.
- Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
- Apply analytical skills to identify gaps, improve processes, and deliver high-quality outcomes across engagements.
Benefits
- Paid placement
- Supportive and innovative environment
- Opportunity to learn multiple facets of the business
- Build a solid foundation in service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
