Service Customer Care Rep
About The Position
Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative to join their team. This role involves processing incoming calls from customers and service technicians, dispatching technicians, managing payroll hours, handling billing, creating work orders, and maintaining records. The position also requires assisting other departments as needed. Crown Equipment Corporation offers a comprehensive benefits package for full-time employees, including competitive wages, health, dental, vision, and prescription drug plans, Health Savings Accounts, Flexible Spending Accounts, a 401K retirement savings plan with company match, company-paid life and disability benefits, paid parental leave, paid holidays, paid vacation, paid sick leave, and birthday pay. Additionally, tuition reimbursement is available up to $5,250 per calendar year.
Requirements
- Less than 2 years related experience
- High school diploma or equivalent
- Legally authorized to work in the United States
Nice To Haves
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills
- Technical experience and knowledge
- Ability to multitask
Responsibilities
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Benefits
- Competitive Wages
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
- Health Savings Accounts
- Flexible Spending Accounts
- 401K Retirement Savings Plan with company match
- Company paid Life and Disability Benefits
- Optional supplemental term life insurance offerings
- Paid Parental Leave
- 9 Paid Holidays
- Paid Vacation
- 48 Hour of Paid Sick Leave
- Birthday Pay for Non-Exempt employees
- Tuition Reimbursement up to $5,250 per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
