Service Customer Care Rep
Crown Equipment•Orlando, FL
About The Position
This role involves processing incoming calls from Crown customers and Service Technicians, dispatching technicians, entering technician payroll hours, processing parts and service billing, creating daily work orders, and maintaining records and files. The position also requires assisting other departments as needed.
Requirements
- Less than 2 years related experience
- High school diploma or equivalent
Nice To Haves
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills
- Technical experience and knowledge a plus
- Ability to multitask
Responsibilities
- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
